Refund Policy

Last Updated: January 27, 2026

At Monic Technologies (“Monic Tech”, “we”, “our”, “us”), customer satisfaction is our priority. This Refund Policy explains the circumstances under which refunds may be issued for our services and digital solutions.

1. Services Covered

This Refund Policy applies to all services offered by Monic Technologies, including but not limited to:

  • Software development

  • Web and mobile app development

  • Cloud, data, and AI solutions

  • IT consulting and digital transformation services

  • Subscription-based or managed services

2. Eligibility for Refund

Refunds may be considered under the following conditions:

  • If a project has not yet started and a cancellation request is made within 48 hours of payment.

  • If Monic Technologies is unable to deliver the agreed services due to technical or operational limitations.

  • If a duplicate or incorrect payment is made.

3. Non-Refundable Situations

Refunds will not be issued in the following cases:

  • Work that has already been initiated, delivered, or completed.

  • Custom development or tailored solutions once the project has begun.

  • Delays caused by incomplete client input, approvals, or third-party dependencies.

  • Change of mind after service delivery or project milestone approval.

4. Partial Refunds

For long-term or milestone-based projects, partial refunds may be issued based on:

  • Percentage of work completed

  • Resources utilized

  • Approved milestones

This will be evaluated fairly and communicated clearly.

5. Refund Process

To request a refund, please contact us at:

Email: admin@monictech.com

Include your payment receipt, project details, and reason for the refund request. Our team will review your request and respond within 5–7 business days.

Approved refunds will be processed within 7–14 business days, depending on your payment method and financial institution.

6. Payment Method

Refunds will be issued using the original payment method whenever possible.

7. Policy Changes

We reserve the right to modify this Refund Policy at any time. Updates will be posted on this page with a revised effective date.

8. Contact Us

If you have any questions regarding our Refund Policy, please contact:

Monic Technologies
📧 Email: admin@monictech.com
📍 Address: B-54, Sadaf Cooperative Housing Society, Scheme 33, Karachi, 75300